Issue -- Getting error while creating negative payment

Issue: Getting error while creating negative payment

Analysis:

An error message as below was popped up when a payment was created with a negative amount.

 

 

The reason of creating a negative payment is as below: -

Business paid a lump sum amount to one supplier with invoices in difference currencies & supplier sites.

Such as, paying 100 to settle

-        Credit Memo supplier Site “XYZ01 USD” in HKD  -50 <- Can’t settle

-        INVOICE supplier Site “XYZ02 HKD” in HKD  +10 ß settled

-        INVOICE supplier Site “XYZ01 USD” in USD  +200 ß settled

We can’t write-off the credit note with any invoice since they are in different currencies and supplier site.  So business settled the invoices separately and now wants to pay the credit memo.

Solution:

Please be informed that you will never be able to pay negative amount separately, you can pay it by two ways

1. Pay it included with other invoices to issue payment with positive amount.

2. Pay it with refund process. You have refund option in the same "Create Payment" functionality under "Type" LOV. From where you selected Manual in the screenshots attached to this incident.