Analysis: Business was not providing the
customer details in the Create Receipt Spreadsheet and customer details in
receipt is mandatory for Auto Match process to work.
Steps Followed by business: Create receipts
via spreadsheet without updating customer info => Run Auto Match Process
On daily basis business receives lots of payment
to be matched with hundreds of transactions but they get customer details on
next day form bank and same payment receipt might belong to multiple
transactions belonging to multiple customers.
So, a payment receipt from customer Cust1 must
be applied to transactions belonging to multiple customers like Cust1,
Cust2,Cust3…
Oracle Auto Match functionally only works when
the receipts have the customer account details and it even matches the transactions belonging to different customers other than
receipt.
So we advised business to create receipts
without customer details with transaction numbers to be matched and next day
when they receive the customer information form bank then to update customer
account in the receipt and run the Auto Match Process. This approach worked.
below receipt have the amount splitted
between multiple transactions.
Below error is raised by Auto match process
when the receipts does not have customer information but while it has reference
to 5 transactions.
After running “Apply receipts using Automatch”
process has not worked across multiple customers split payment:
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