Issue: Create Payment Process Request (PPR) ends with waiting for payment file processing and no payment file got generated

Issue: Create Payment Process Request (PPR) ends with waiting for payment file processing and no payment file got generated

Analysis:

When running PPR, user can choose whether to automatically create the payment file or submit create electronic/printed payment file request later on manually. This is controlled by 'Create Payment Files Immediately" check box under Payments & Processing options tab of the PPR.

In this case, user ran the PPR without checking  'Create Payment Files Immediately" check box. Hence the process stopped after creating the payments. Next step is to create a formatted payment file for these payments.

To continue with processing of this PPR, customer can manually run 'Create Printed Payment Files' or ‘Create Electronic Payment Files’ request.

Solution 1

To continue with  processing of the PPR, manually submit the Create Electronic/Printed Payment file using the navigation path below:

Navigation: Payments > Tasks > Create Electronic Payment File OR Create Printed Payment File
 

 

Solution 2:

To automatically create the payment file without above manual intervention, submit PPR with 'Create Payment Files Immediately" check box selected