Issue: Receipt spreadsheet Reference value column accepts
credit memos with zero value balance
Navigation -> Accounts Receivable -> Create Receipts
in Spreadsheet -> Launch the spreadsheet -> Receipt spreadsheet Reference
value column accepts credit memos with zero value balance.
Issue Description:
Credit memos with zero amount balance provided in reference value column does not give any warning or error when they get applied on the receipts that the credit note was already used/applied against different invoice or receipt and in present having the zero-amount balance.
Business reported that when they add a used credit note on
the oracle receipt spreadsheet, the system doesn't give us any errors.
Therefore, they think that the payment went through with the credit note but it
didn't.
What the system does is to match the payment “receipt” with
the invoices that covers the amount we received and for the receipt that needs
to be matched with the credit note the amount will be 0.00.
Analysis:
In the spreadsheet 'Reference Value' is free text field and
Oracle does not validate the transaction number entered in it. however when you
run the process to auto match, system will not match that Credit memo to that
receipt as that is already used.
User must enter the transaction number carefully and has to
ensure that credit memo is not already used before. And after entering the correct credit memo number and
receipt is uploaded using spreadsheet then business have to run the following
process in scheduled processes
'Apply Receipts Using AutoMatch' => This process will match the receipt with credit memo/
invoice.
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